Help - sheet music | notendownload

What does 'notendownload' mean?

notendownload is a neologism made up of 'sheet music' and 'download'.

This means that our sheet music can be downloaded immediately online from the notendownload.com website and saved on your computer. This has the advantage that the sheet music is available immediately after purchase.

There is no waiting time and no shipping.

Our sheet music can be saved as PDF files and then printed out using a PDF software (e.g. Adobe Reader).

What do I need to be able to save and print the sheet music?

To be able to save and print our sheet music, you need suitable software (program) that can open and process the PDF file format. Appropriate software is available for almost all operating systems. Adobe Reader is already installed on many computers.

What is a test print and does it cost anything?

A so-called 'test print' can be made of each PDF sheet music at notendownload.

The sheet music can be printed out as a test before purchase. This means that by clicking with the mouse on "Test print", the sheet music PDF can be viewed and printed as a test.

When will I receive my purchased sheet music? Do my sheet music have to be activated separately?

Purchased sheet music can be downloaded and saved immediately after successful payment. The sheet music can also be downloaded at a later date in your customer account.

Exception:
If you pay in advance, the sheet music will be activated after 2-3 days. After receipt of payment you will receive a confirmation by e-mail. The sheet music can then be downloaded in your customer account.

Do I have to pay extra for playbacks / playalongs ?

Playbacks that are offered with sheet music do not cost extra. You will receive them at the price indicated. These articles are marked with the following note:

Beispiel: Playback gratis zu den Noten

Dieser Artikel ist als Playback inklusive Noten erhältlich.

Playbacks that are offered in addition to sheet music can be selected separately via a selection field below the price information. These playbacks cost extra. These articles are marked with the following note:

Beispiel: Playback kann zusätzlich käuflich erworben werden

verschiedene Artikelkombinationen möglich:
nur Noten - Noten mit Playback - nur Playback

After successful payment, sheet music and playbacks can be downloaded together in your customer account.

How can I pay?

The following payment options (depending on your country) are available:

SEPA direct debit (one-time)
Prepayment bank transfer
Credit Card (VISA or Mastercard)
Paypal

Is there a minimum order value? Does a certain quantity of works have to be purchased?

There is no minimum order value at notendownload.

You can buy and download sheet music from as little as €0.99 without buying additional products!

When I make a one-off purchase of sheet music, do I simultaneously enter into a subscription that will result in further regular costs?

No - at notendownload there are no hidden costs, fees or recurring subscriptions.
You always buy your selected items - nothing more.

How do I get my sheet music ?

Enter your e-mail address and password in your customer accunt at notendownload.com. You will find there all the items you have purchased. All sheet music is available in PDF format or as an instant print. Do not open PDF files directly in the browser, but download them to your hard disk. We recommend the following procedure for saving all files (including MP3s):

1. click on the 'Save notes' image with the right mouse button. A window will open with the option "Save target as" (Firefox and Internet Explorer, see image), or "Save target"
2. save the file to your hard disk. Do not change the file extension (for PDF files ".pdf", for MP3 files ".mp3" etc.).
3. open the file from the appropriate program. For PDF files you need Acrobat Reader Version 4 or higher.

1. click on the 'Print sheet music' image with the left mouse button. A new window will open in your browser. The print preview is loaded in this window.
2. print the sheet music on your printer. Click on the "Printer symbol" in the print preview to open the printer dialog window of your printer. Select your printer/settings to be able to print the sheet music.

I have problems logging in - Why is my password not working?

In the login window for your customer account, the password must be entered individually from your keyboard.

Is the login still not working?

Check whether an error occurred when typing in your e-mail address. Example: E-mail address: Wolfgang.Anton@t-online.de --> common typing error: Wolfgang.Anton@-online.de (the t is missing) If you have registered with a typing error in your e-mail address, please contact us!

I have forgotten my password. How can I log in?

Enter the e-mail address you used to register here. The password will be sent to your e-mail address.

Password Recovery

Where can I change my password?

First log in to your account with your email address and password.

After logging in, move the mouse over the top right-hand area of the website under 'Your Profile' In the new window that opens, select 'Change password'.

How can I log out of my customer account?

Move the mouse over the top right-hand area of the website under your account.
In the new window that opens, select 'Log out'.

I can't find my purchased items. Where can I find them?

Have you received confirmation of your purchase by e-mail?

YES ?

Please contact us via our
contact form -->

NO ?

--> Your payment was not completed successfully.
Possible reasons why your payment was canceled:
1. Incorrect entry of your payment data --> Please try the payment again
2. Premature termination of the loading process in the payment screen --> Please try the payment again
3. other cause --> Please contact us via our
contact form -->

I can't open or save my articles. What can I do?

The save/download buttons in your 'My notes' area are grayed out?

Beispiel für PDF-/MP3-Dateien

oder

Kontaktieren Sie uns bitte über unser Kundenservice -->

Beispiel für Sofort-Drucknoten
Noten gedruckt
Ein Freischalten oder erneuter Ausdruck von Sofort-Drucknoten ist nur innerhalb von 7 Tagen nach Ihrem Einkauf möglich.
Ein nachträgliches Freischalten nach diesen 7 Tagen ist leider nicht mehr möglich.

Jeder Kunde wird in extra Erinnerungs-Emails darauf hingewiesen. Zusätzliche farblich deutlich gekennzeichnete Hinweise
finden Sie zu jedem Sofort-Drucknoten Artikel neben der Noten-Vorschau, bzw. im 'Meine Noten'-Bereich.

Mein Problem ist hier nicht dabei! Schreiben Sie uns Kontakt -->

What are PDF files?

The abbreviation PDF stands for "Portable Document Format". This file format was developed in order to use electronic documents, such as our sheet music, in their original form.

The PDF format is a widely used standard. Almost all computers already have a PDF program that can open and print PDF files. The best-known PDF program is probably Adobe Reader from Adobe.

When I display my PDF file, the notes are displayed "garbled". Why is that?

Basically all PDF's at notendownload have been produced and manufactured in very good quality.

Due to the large number of freely available PDF readers (program for opening sheet music), it cannot be guarantee that the PDF files can be opened with every software. This means that if the files are displayed in a garbled form or only display stems without note heads, your the PDF software you are using probably cannot display the fonts of the files correctly. In this case, you should try a different software. For example, try Adobe Reader or the Nuance PDF Reader. Both are free and quick to install.

Do the authors of the musical works participate in the sale?

Yes. Every purchase from this authorized and licensed service of notendownload leads to the distribution of a license fee to the publishers and authors of the musical works. License agreements have been concluded with the respective rights holders to enable the lawful publication of the works on notendownload.

All publishers and authors

My question is not included here - who can I contact?

Please write directly through our
contact form

How can I contact the notendownload support team?

You can contact us here:

Contact

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